Important update for customers who receive a combined Liberty bill
We’re making a change to respond to customer feedback and improve your customer experience, and we want to keep you informed. There is no action you need to take.
What’s changing?
If you receive one bill for multiple services, your billing periods will now align, and your bill will be sent shortly after we read your gas meter — rather than waiting until the end of the month to bill you, which is our current process. Customers shared that it was confusing to receive a bill with different billing periods for each service – we heard them, and we are adjusting our meter reading and billing cycles to fix this.
What to expect with this transition:
- Your bill may arrive a little earlier than in the past. You’ll have the regular amount of time to pay.
- If you are an autopay customers, your bill will continue to draft on the due date included on your bill. Contact our Customer Care team if you'd like to set up a payment arrangement.
- Your first bill under the new process may have fewer service days than usual.
- This should happen only once as we make the switch to your new process.
- Going forward, all services will have the same billing period, making your bill easier to understand.
How to check your billing dates:
Each bill shows the billing period for your services. You can find the billing period information on your bill directly above the “What am I paying for?” section.
Why we’re making this change:
This new process helps us send bills more efficiently and makes it easier for you to understand your bill.
Need help or have questions?
We’re here for you. Contact our Customer Care team at 1-855-872-3242 to speak with a Customer Care Representative.
Thank you for being a valued Liberty customer. We appreciate your patience as we work to improve your customer experience.