Attention Liberty Gas Customers in Jackson, Fruitland, and Gordonville, Mo.

Outage Restoration Map

Click Here

1:30 p.m., Friday, March 13

As of 12:45 p.m. Friday, March 13, we are happy to report that we have restored service to all customers in Jackson, Fruitland, and Gordonville who were home to receive our crews, and we are returning to standard operating conditions. Permanent repairs to our pipeline have also been completed.

Our local teams will continue to respond to customers who were not home to receive our crews over the last week, or who must make repairs to customer-owned gas lines or appliances to safely receive gas service. These customers should call our customer care team at 1-855-872-3242 to schedule a home visit (if after 6 p.m., press 1 for emergency).

We sincerely appreciate the understanding and support shown by residents and businesses across these communities. The strong partnership shared between local officials, first responders, community organizations, and mutual aid partners was instrumental throughout our service restoration efforts.

We also want to thank our customers for the many kind words expressed to our teams throughout the restoration process. Your messages of support meant a great deal to the Liberty crews and team members, who worked alongside mutual aid partners Ameren, Spire, and Summit Natural Gas, to safely restore service.

7:45 p.m., Thursday, March 12

Thanks to the support of out-of-state Liberty crews and our mutual aid partners, restoration is ahead of schedule. At this time, we have restored service to approximately 6,450 customers – or a little over 92%. Our teams will continue to work in all zones until approximately 10 p.m., and resume tomorrow morning around 7:30 a.m.

If you have not had your service restored, and plan to be home, please contact our customer care team at 1-855-872-3242 to note your availability for a crew member to return (if after 6 p.m., press 1 for emergency). Also, please leave your porch light on. This will let our teams know it is okay to come to your home for a meter turn-on and safety inspection.  

As a safety reminder, customers SHOULD NOT attempt to turn on their meter or light appliances on their own. Liberty team members and/or supporting mutual aid companies, including Ameren, Spire, and Summit, will complete a safety check and relight equipment.  

Customers can help restoration efforts by:  

• ensuring someone over 18 is present when crews arrive; 
• clearing access to the gas meter if it is not already clear; 
• securing pets; 
• knowing where gas appliances are located (furnace, water heater, stove). 

 For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.    

11:30 a.m., Thursday, March 12

Restoration work continues this morning, and we’re making strong progress. At this time, we have restored service to approximately 5,800 customers – or almost 83%. We’re grateful for the dedication of our Liberty crews and mutual aid partners, Ameren, Spire, and Summit, who continue working hard to safely restore service.  

We anticipate complete service restoration by tonight, Thursday, March 12, for all customers who are home to receive our crews.   

At this time, if you have not had your service restored, and plan to be home, please contact our customer care team at 1-855-872-3242 to schedule a crew member to return.   

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.     

6:40 p.m., Wednesday, March 11

Despite challenging weather today, our crews made good progress. At this time, we have restored service to approximately 5,000 customers – or a little over 70%. Our teams will continue to work in all zones until approximately 10 p.m., and resume tomorrow morning around 7:30 a.m.  

We remain on track to complete restoration by the end of the week.  

If you are home tonight, please leave your porch light on. This will let our teams know it is okay to come to your home for a meter turn-on and safety inspection. If we miss you, please call the number on the door hanger our crews leave behind (if after 6 p.m., press 1 for emergency). We have teams designated to respond to these requests. 

As a safety reminder, customers SHOULD NOT attempt to turn on their meter or light appliances on their own. Liberty team members and/or supporting mutual aid companies, including Ameren, Spire, and Summit, will complete a safety check and relight equipment.   

Customers can help restoration efforts by: 

• ensuring someone over 18 is present when crews arrive;
• clearing access to the gas meter if it is not already clear;
• securing pets;
• knowing where gas appliances are located (furnace, water heater, stove).

 For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.   

11:10 a.m., Wednesday, March 11

Crews continue restoration efforts in all zones (1 through 5) this morning. Liberty and mutual aid teams would like to extend a thank you to our communities for the many kind and encouraging words you have shared with them. 

We are monitoring weather conditions throughout the day. Our teams will continue to work, despite rainfall, as long as it does not pose a threat to their safety. 

If you are not home when our teams arrive to restore your gas service, they will leave a door tag with a phone number to call and schedule a crew member to return. We have teams specifically designated to respond to these requests as they are scheduled.    

To assist those impacted, Hope International has hot showers and laundry services stationed at the Jackson Fire Department, located at the intersection of S. Hope and Jackson Blvd. We deeply appreciate Hope International, Jackson Fire Department, State Emergency Management Agency (SEMA), Cape Girardeau County Emergency Management, and the City of Jackson for collaborating on this resource and for giving us the opportunity to help support this.  

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1. 

7:10 p.m., Tuesday, March 10

At this time, we have restored service to approximately 3,000 customers. In addition to homes and neighborhoods, we have focused on restoring service to businesses. We’ve made great progress – our crews estimate that they have restored service to most businesses or left a door hanger for those we couldn’t reach.   

We are still on track to complete restoration by the end of the week.  

We are monitoring weather conditions for tonight. Our teams will continue to work in all zones until approximately 10 p.m., despite rainfall, as long as it does not pose a threat to their safety. They will resume tomorrow morning around 7:30 a.m.  

If you are home tonight, please leave your porch light on. The porch light will let our teams know it is okay to come to your home for a meter turn-on and safety inspection. If we miss you, please call the number on the door hanger our crews leave behind (if after 6 p.m., press 1 for emergency). We have teams specifically designated to respond to these requests.   

Clarifying the zones: 

We’ve received questions regarding the zones, and we wanted to clarify. Early in the restoration, crews focused on zones 1 and 2. This was determined by the natural flow of gas pressure through our system infrastructure. As we added crews, we had enough team members to expand into additional zones. We are now working in every zone to complete restoration as soon as possible for our customers.  

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.     

4:45 p.m., Tuesday, March 10

Good news – we have added crews from a third mutual aid partner, Summit Natural Gas. This team has begun work in zone 5, expanding our restoration efforts to all five zones. Each zone has been broken into smaller sections, with crews assigned to each section. This is a complex effort, and our team is coordinating multiple crews across three communities. This means you may see crews come and go throughout restoration zones rather than visit each home on a street. A huge shoutout to Summit, Ameren, and Spire for their support. This brings our total restoration team to more than 170.

If you are not home when our teams arrive to restore your gas service, they will leave a door tag with a phone number to call to schedule a crew member to return. We have teams specifically designated to respond to these requests as they are scheduled.    

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1. 

12:20 p.m., Tuesday, March 10

Crews continue to work in Zones 1-4. To view our restoration zone map, please click the link above. This includes Liberty teams from Georgia, Illinois, Iowa, Missouri, New Hampshire, and New York, along with crews from mutual aid partners Ameren and Spire. They are working as quickly as possible to restore service safely for our customers.  

This phase of the response takes time. Unlike a meter turn-off, which typically takes about five minutes, restoring meter service and performing a safety check on gas appliances can take about 15–20 minutes per household, depending on the number of appliances. We would like to thank customers for their understanding.    

We recognize you may not be home when our crew arrives. If we miss you, please call the number on the door hanger our crews leave behind. We have teams specifically designated to respond to these requests.   

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.   

7:25 p.m., Monday, March 9

Crews continue working in Zones 1-4. Today, Liberty crews from New Hampshire and New York, along with mutual aid partners Ameren and Spire, joined restoration efforts, allowing us to expand into additional zones as resources allow while keeping progress on track.  

As of 6 p.m., we have restored service to more than 1,100 homes and businesses. At this time, we expect restoration to be complete for all customers by the end of the week.   

Restoring service after a large outage requires careful coordination. To help move restoration forward efficiently, each zone has been divided into smaller sections, with crews assigned to specific sections. It is a careful balance as to the number of crews in each section to avoid duplicative visits to homes and maintain efficiency.   

Crews will continue to work extended hours, approximately 7:30 a.m. - 10 p.m. If you are home tonight, please leave your porch light on. The porch light will let them know it is OK to come to your home for a meter turn-on and safety inspection.  

We understand that customers have obligations and may not be home when crews arrive. Please call the card left at the door. We have teams specifically designated to respond to these requests as they are scheduled. 

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.    

12:30 p.m., Monday, March 9

Thanks to the number of Liberty crews from other states who have arrived and our mutual aid partners, we will begin working in zones 3 and 4 shortly. Work continues in zones 1 and 2 as well. As a reminder, teams may move between areas as needed to use our resources as efficiently as possible and keep progress on track. 

If you are not home when our teams arrive to restore your gas service, they will leave a door tag with a phone number to call to schedule a crew member to return. We have teams specifically designated to respond to these requests as they are scheduled.  

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.     

10:30 a.m., Monday, March 9

Service restoration is in full swing today, with crews currently working in Zones 1 and 2. When our teams are ready to move into new zones, we will provide updates.  

Over 150 team members are involved in the effort, including mutual aid from neighboring natural gas utilities. Our crews will work as quickly as possible to restore service safely. At this time, we expect restoration efforts to continue through the end of the week. 

As a reminder, to complete service restoration, crews must go home to home to turn on gas meters. Crews will need access to the inside of the home so that they can perform a safety check of natural gas appliances once the gas meter has been turned back on.  

If you are not home when our crews arrive to restore your gas service, they will leave a door tag with a phone number to call to schedule a crew member to return.   

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1. 

 

7 p.m., Sunday, March 8

Currently, we have teams working in Zones 1 and 2. If you are in these zones and plan to be home this evening, please leave your porch light on. Crews plan to work until about 10 p.m., and the porch light will let them know it is OK to come to your home for a meter turn-on and safety inspection.

If you are not home, a door hanger will be left with instructions to contact our customer care team so they can assist in scheduling an alternate time.

Tomorrow, 70 more team members, including mutual aid from other local natural gas utilities, will join our crews to further bolster this step of restoration.

For your safety, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.

Currently, we have teams working in Zones 1 and 2. If you are in these zones and plan to be home this evening, please leave your porch light on. Crews plan to work until about 10 p.m., and the porch light will let them know it is OK to come to your home for a meter turn-on and safety inspection.

5 p.m., Sunday, March 8

Gas has been reintroduced into the system, and our teams have begun turning meters back on to restore service to customers. As part of the process, crews must go home to home to turn on gas meters. They will need access to the inside of the home, from someone 18+, to perform a safety check of natural gas appliances, and relight equipment. If we miss you, we will leave a door hanger with instructions to contact customer care. 

This step will take time. Currently, we still anticipate restoration to be complete for all customers around the end of the week.   

Customers can help restoration efforts by: 

• If possible, ensure someone over 18 is present when crews arrive  
• Clear access to the gas meter if it is not already clear 
• Secure pets 
• Know where gas appliances are located (furnace, water heater, stove) 

The impacted service areas have been divided into five restoration zones. The zone order is determined by the natural flow of gas through the system. Crews will restore service sequentially, starting in zone one.  

While restoration will generally proceed zone by zone, customers may observe crews working in different zones at the same time. This may occur because:  

• Critical care facilities and certain critical infrastructure may require earlier restoration.  
• In an effort to support small businesses impacted by this outage, some small businesses may be restored outside their zone when it can be done safely.  
• Operational requirements may occasionally require crews to move between areas.  

These decisions are made to support community needs while maintaining system safety. 

Our crews will work as quickly as possible to restore service safely. If you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.   

More updates to come! We appreciate your continued support.  

Click here to view the restoration map

12:30 p.m., Sunday, March 8

We are happy to report that all impacted meters have been turned off at this time. We cannot express enough appreciation to our meter teams; these folks have worked extended hours, covering approximately 168 miles of lines, in less-than-ideal weather conditions.  

Due to the weather's impact on pipeline site conditions, repairs to our gas line are delayed. While site conditions improve, we have brought in a portable natural gas unit so we can move forward with the next steps of the restoration process.   

Before we turn meters on, the team will gradually reintroduce gas to the system. During this step, customers may notice a natural gas odor. Any natural gas odor should be isolated to exterior areas, and not indoors. However, if you smell gas, leave the area immediately and call Liberty at 1-855-644-8134 or call 9-1-1.  

We will share another update when we begin turning meters back on. 

8:30 p.m., Saturday, March 7

This morning’s storms did bring a delay, but teams were able to make headway. Only 700 meters remain to be turned off. Crews will continue to work until later tonight and be back at it in the morning.   

We feel optimistic that all turn-offs will be completed by midday tomorrow, and we will have updates regarding the next steps toward restoration.  

5 p.m., Saturday, March 7

Our meter teams continue to make good progress. An estimated 1,850 meters remain to be turned off out of the initial 7,000 that were impacted. With the rain behind us and additional team members, we are hopeful our crews can gain ground throughout this evening. 

Nearly 100 team members are working on restoration efforts, with more to arrive at the beginning of the week. Today’s weather has not been ideal, but we remain hopeful that we can have turn-offs complete tonight or the first half of tomorrow.

Thank you for your continued understanding. More updates to come! 

9:40 a.m., Saturday, March 7

Last night's meter teams were able to gain good ground, with approximately 500 more meters turned off. An estimated 2,700 meters remain. This morning, we are happy to welcome  more Liberty crews from out of state to assist. Turning off all meters is a necessary step that must be completed before gas can be reintroduced to the system. 

Our teams working on the gas line were able to get the new pipe in place overnight, which is a significant step for preparing the line for connection into the system. 

We are monitoring the weather throughout the day. Our meter teams will continue to work despite rainfall, as long as it does not pose a threat to their safety. Welding work on the pipeline will have to be paused until rain subsides. 

We want to thank the many community members who have offered support during this event.

7:15 p.m., Friday, March 6

As of this afternoon, teams were able to turn off approximately 1,500 more meters, totaling 3,500; and we will continue working late tonight. Weather dependent, we anticipate having all meter turn offs complete by Saturday evening.  

Additionally, our team working on the gas line repair was able to make significant headway today, with water levels receded. They have welded 420 feet of pipeline; and in an effort to beat incoming weather, are preparing to work into the night to try to complete the project. 

After the repair is complete and all meters have been turned off, our teams will be able to begin the process of turning meters back on. More updates to come. 

11:30 a.m., Friday, March 6

Our crews have been back at it since early this morning continuing the necessary process of shutting off all impacted gas meters. Please know, this must be done meter by meter and will take time. Our operators have completed approximately 2,000 meter shut offs at this time, and more gas crews are on the way to assist.  

Simultaneously, crews are beginning repairs to the damaged line.  

At this time, we anticipate this restoration to be complete for all customers in roughly a week. This will allow our crew time to complete necessary repairs and restore service to all customers. 

We will continue to provide updates as we receive them from our teams in the field.  

8:20 p.m., Thursday, March 5

Thank you for your support while our team works through the details of this event. We truly appreciate the kindness extended to our crews while they were out today.

This evening, crews will continue to go door to door to turn off gas. Our teams will work late tonight and can be identified by a high-visibility Liberty vest and Liberty ID. They will not need access inside your home or business to turn off gas. 

When we shut off gas service, a small white or yellow flag will be placed in the yard, near the road. This flag alerts our crew that your service has been turned off. Please leave the flag where we place it – our team will remove it once we have returned to the address to restore service.  

We believe this outage was caused by debris hitting the gas line while it was submerged in rapidly flowing floodwaters. This pipeline serves much of the area, with the outage impacting just over 7,000 customers. With the number of customers impacted and the lack of access to the line due to floodwater, we expect this outage to be extended. 

To support restoration efforts, we have crews from across our other service territories on the way to assist, doubling the number of boots on the ground. We will update here as we know more. 

 2:10 p.m., Thursday, March 5

Our teams continue to assess the scope of the repairs.

Due to recent and ongoing rain, the impacted gas line and surrounding area is submerged under several feet of floodwaters.

Because of the challenges reaching the line and further precipitation in the forecast, we anticipate that this will be an extended outage. An estimated restoration is not available at this time.

Our crews have started the process of going door to door to temporarily turn off gas service. This is an important safety step that allows us to restore natural gas service safely once repairs are complete and natural gas can be reintroduced into the system. 

4:45 a.m., Thursday, March 5

Our crews are responding to a gas outage in your area. The system is safe, and there is no threat to the public. The main pipeline serving these communities has been shut down to allow crews to assess the situation and begin repairs. The severe weather is slowing response efforts. We do not have an estimated restoration time yet.

This morning, Liberty crews will begin going home to home to shut off service at the gas meter – a necessary safety step to prepare for service restoration. Once repairs have been made, crews must go home to home again to turn on gas meters and perform a safety check of natural gas appliances before service can be restored.

For your safety, if you smell gas, you should leave the area immediately and call our gas emergency line at 1-855-644-8134.

Thank you for your patience as we work to restore service as quickly as possible. Please watch this page for updates.

How We Restore Gas Service

FAQs