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Gas Outage Update

Attention Liberty Gas Customers in Jackson, Fruitland, and Gordonville, Mo.


11:30 a.m., Friday, March 6

Our crews have been back at it since early this morning continuing the necessary process of shutting off all impacted gas meters. Please know, this must be done meter by meter and will take time. Our operators have completed approximately 2,000 meter shut offs at this time, and more gas crews are on the way to assist.  

Simultaneously, crews are beginning repairs to the damaged line.  

At this time, we anticipate this restoration to be complete for all customers in roughly a week. This will allow our crew time to complete necessary repairs and restore service to all customers. 

We will continue to provide updates as we receive them from our teams in the field.  

 

8:20 p.m., Thursday, March 5

Thank you for your support while our team works through the details of this event. We truly appreciate the kindness extended to our crews while they were out today.

This evening, crews will continue to go door to door to turn off gas. Our teams will work late tonight and can be identified by a high-visibility Liberty vest and Liberty ID. They will not need access inside your home or business to turn off gas. 

When we shut off gas service, a small white or yellow flag will be placed in the yard, near the road. This flag alerts our crew that your service has been turned off. Please leave the flag where we place it – our team will remove it once we have returned to the address to restore service.  

We believe this outage was caused by debris hitting the gas line while it was submerged in rapidly flowing floodwaters. This pipeline serves much of the area, with the outage impacting just over 7,000 customers. With the number of customers impacted and the lack of access to the line due to floodwater, we expect this outage to be extended. 

To support restoration efforts, we have crews from across our other service territories on the way to assist, doubling the number of boots on the ground. We will update here as we know more. 

 

 

 2:10 p.m., Thursday, March 5

Our teams continue to assess the scope of the repairs.

Due to recent and ongoing rain, the impacted gas line and surrounding area is submerged under several feet of floodwaters.

Because of the challenges reaching the line and further precipitation in the forecast, we anticipate that this will be an extended outage. An estimated restoration is not available at this time.

Our crews have started the process of going door to door to temporarily turn off gas service. This is an important safety step that allows us to restore natural gas service safely once repairs are complete and natural gas can be reintroduced into the system. 

 

4:45 a.m., Thursday, March 5

Our crews are responding to a gas outage in your area. The system is safe, and there is no threat to the public. The main pipeline serving these communities has been shut down to allow crews to assess the situation and begin repairs. The severe weather is slowing response efforts. We do not have an estimated restoration time yet.

This morning, Liberty crews will begin going home to home to shut off service at the gas meter – a necessary safety step to prepare for service restoration. Once repairs have been made, crews must go home to home again to turn on gas meters and perform a safety check of natural gas appliances before service can be restored.

For your safety, if you smell gas, you should leave the area immediately and call our gas emergency line at 1-855-644-8134.

Thank you for your patience as we work to restore service as quickly as possible. Please watch this page for updates.

 

 

How We Restore Gas Service

Steps for restoring your natural gas service 

To safely restore gas service, we must: 

  1. Shut off the gas to every customer in the area served by the impacted pipeline. Our teams do not need access to your home or business to do this. When we shut off gas service, a small white or yellow flag will be placed in your yard so our crew knows the address has been turned off. A technician will remove the flag once service has been restored.  
  2. Make repairs to the impacted pipeline(s). 
  3. Relight gas appliances at individual residences and businesses. As part of this process, our teams will need interior access to complete a safety inspection. This part can take time, especially during outages impacting a large number of customers. We may bring in additional crews to help as needed and will work extended hours until service is restored. 

Our teams will go door to door, assisting those who are available. We will make several follow-up visits and if we miss you, we will leave behind instructions on how to contact us to restore service. 

A few helpful notes 

  • Our teams will need interior access to every impacted home or business to restore service.  
  • Our crew members and contractors carry identification badges and will be happy to show them on request. 
  • An adult must be present to allow our crew members to enter the home to restore service. 
  • If you leave your home, please leave your contact information with a neighbor. We will make several attempts to stop by, but if we miss you, we will leave instructions about how to contact us to restore your natural gas service when you return. 
  • During outages, our team members work extended hours to get service restored as quickly as possible for customers. We may request that you leave your porch light on in the evenings if your service has not been restored.  
  • If temperatures are below freezing, your pipes could freeze. So leave the faucet open to allow a trickle of water, to help prevent freezing from happening.