In some fraud cases, a person will go door-to-door and, while pretending to be a representative of a public utility company, ask to enter a customer’s premises.

Please note that it is company policy for all Liberty Utilities’ employees to wear a photo ID badge with their name and company logo while they are on the job. Always ask for a photo ID from anyone knocking at your door.

To verify an individual’s status as our authorized representative, please call 1-855-872-3242.

Do not let anyone into your premises until you confirm whom they represent. If in doubt, call your local police, or, if you feel threatened, call 911.

Before any service disconnection can take place, Liberty Utilities is required to send a written notice to any customer at risk of having service shut off. After the notice has been sent, customers will receive an automated follow-up call asking them to visit our website or call their local Customer Service number (1-855-872-3242) to make a payment.

There are three pieces of information only a Liberty Utilities representative would know about your account. Ask anyone claiming to be a representative to verify any two of these three options to ensure you can trust them:

1. Your service address
2. Your billing address
3. Your utility account number

If you are contacted by anyone claiming to be a Liberty Utilities representative and you cannot verify their identity, do not provide any personal financial information and terminate the call. 

Liberty Utilities does administer an annual Customer Satisfaction Survey by phone and online. Your feedback is essential and helps guide our priority setting activities. We work only with experienced survey providers and customer responses are always anonymous.

Liberty Utilities and our approved partners will never ask for your Social Security Number during any phone or online survey. If you recieve a call from someone claiming to represent Liberty Utilities, and they ask you to verify personal financial information, please end the call immediately.

Do not let anyone into your premises until you confirm whom they represent. If in doubt, call your local police, or, if you feel threatened, call 911. If you suspect a caller is not legitimate, please end the call immediately. 

We appreciate being notified of any attempted phone, in person, or online fraud. Please call us at 1-855-872-3242. We will keep this webpage updated with new information as it is provided and verified.