Our Midstates Customer Service Team was awarded the 2016 Best in Class Contact Center Award (under 99 seats) at the Call Center Week Excellence Awards this summer.
The Team was recognized for its…
- Local approach to customer service and commitment to the community
- 2% turnover rate, far lower than industry averages
- Close knit team environment despite its broad geographic region
- Recognition of outstanding service through Spirit of Liberty awards
- Commitment to a learning environment
- Successful use of Voice of the Customer data to continually improve customer service
Congratulations to the entire Midstates Customer Service Team!
Read the Release